Refund Policy

How cancellations and refunds work on paid plans.

Last updated 2 August 2026

1. Who you are actually buying from

Stated first because it changes who you deal with. Paddle is the merchant of record for every purchase: they are the seller for the transaction, they issue the invoice, they handle the tax, and they issue the refunds. Your card details never reach us.

In practice you still ask us — we approve the refund and Paddle pays it back to the card you used. Paddle’s own buyer terms apply alongside this policy and may give you rights beyond it; where they are more generous, theirs win.

The demo is free, needs no account, and never involves a payment at all.

2. Cancel any time

You can cancel a subscription whenever you like, through the billing portal linked from every invoice Paddle sends you. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for — we do not cut off access the moment you cancel.

If a payment fails, access continues for seven days while the card is retried, and we tell you. A card expiring should not stop work that is halfway through.

3. Fourteen days, no questions

If you are unhappy within 14 days of your first payment, write to us and we will refund it in full. You do not have to explain why. This applies to your first payment on a plan, not to every renewal.

Where consumer law in your country gives you a longer or stronger right of withdrawal, that law applies and this paragraph does not reduce it.

4. Renewals

Subscriptions renew automatically. We send a reminder before each annual renewal. If an annual renewal takes you by surprise and you have not meaningfully used the service in that new period, write to us within 30 days and we will refund it.

Monthly renewals are not routinely refunded, because the notice period is short and cancelling takes one click. We will still look at genuine mistakes.

5. When the service is broken

If a fault on our side makes the service substantially unusable for a sustained period, ask and we will refund or credit the affected time. You should not pay for something that was not working.

6. What we cannot refund

• Model provider charges. These are billed to you directly by your model provider, against your own API key. That money never reaches us, so we have none of it to return. Your spend ceilings exist precisely so this figure cannot surprise you — set them low and raise them deliberately.
• Taxes already remitted, where the relevant authority does not allow recovery.
• Accounts terminated for breach of the Acceptable Use Policy.

7. Output you were not happy with

ApexCorp orchestrates AI agents, and their output can be wrong. Poor output on a particular task is not by itself grounds for a refund of your subscription, in the same way that an unproductive afternoon is not grounds for a refund of your salary. If the service consistently fails to do what it says on this site, that is a different matter — tell us, and section 5 applies.

8. How to ask

Email contact@apexcorp.app from the address on the account, saying which payment you mean — the invoice number from Paddle is the quickest way to identify it. We aim to reply within three working days. Once approved, Paddle issues the refund to the original payment method, usually within ten working days; the last stretch of that is your bank, not us.

9. Chargebacks

Please talk to us before raising a chargeback. We would rather refund you directly than dispute it — asking is faster for you and cheaper for us.